Desk Health support

Answers to common questions about Desk Health for iPhone and Android.

Frequently asked questions

Why did a reminder not arrive?

Check that the reminder is on, that the current time is inside its active hours and weekdays, and that the app is not paused. Focus and Do Not Disturb modes can hold notifications back; allow Desk Health in your Focus settings if you want reminders during focus time. On Android, also allow the app to send notifications and to use alarms in system settings.

What is the 20-20-20 rule?

Every 20 minutes, look at something about 20 feet (6 metres) away for 20 seconds. The eye-rest reminder and timer are built around it.

Do the action buttons work without opening the app?

Yes. "I stood up" and "Fixed it" log the break straight from the notification, and "Pause 1 h" pauses all reminders for an hour.

What is free and what is Pro?

Free includes one reminder type on its default schedule, the plank timer, the eye-rest timer, today's counts and your streak. Pro adds all three reminders at once, custom intervals, hours and weekdays, the desk-stretch routine, and full history with weekly stats. Pro is a weekly subscription with a free trial, or an annual subscription, billed by the App Store or Google Play.

I bought Pro but it is locked on my new phone. How do I restore it?

Make sure you are signed in to the same Apple ID or Google account you used to buy it, then go to Settings, open the Pro screen and tap "Restore purchases". Subscriptions are managed in your App Store or Google Play account settings, not inside the app.

Is my data backed up? Can I move it to a new phone?

Your data is stored only on your phone (see the privacy policy). Your phone's own iCloud or Google backup may include it. Before switching phones, export your data from Settings and keep the file somewhere safe; we are working on import for a future version.